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Telecommunication Technician

Job Overview

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Job Title

Department/ Office

Economic Commission for Africa

Duty Station


Posting Period

14 February 2014-16 March 2014

Job Opening number


United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organizational Setting and Reporting

This post is located in the Public Information & Knowledge Management Division, Information Technology and Umoja Support Section (ITUSS) at the Economic Commission for Africa (ECA). Under the overall guidance of the Chief of the Information Technology and Umoja Support Section (ITUSS) and the direct supervision of the Head of the Telecommunications Services Unit, the incumbent performs the following duties:


Within delegated authority, the Telecommunication Technician will be responsible for the following duties:

  • Regularly assessing the needs of the Commission and its Sub-Regional Offices(SRO’s) with regard to video conferencing and telecommunications systems and services required for interactive dialoguing on various development and programmatic issues, including designing, installation, testing and commissioning of related video and telecommunications equipment and systems.
  • Establish performance standards and indicators for video conference and telecommunication services and recommend corrective measures to improve service quality and operational performance.
  • Scheduling and servicing video conference sessions upon the request from ECA divisions, SRO’s, co-located UN Agencies and other global entities.
  • Facilitating SRO’s outreach activities by linking them with other multilateral video conferencing facilities and services including ensuring compatibility of communications techniques and equipment.
  • Recommending standards, policies, strategies and procedures for the provision of an efficient, effective and quality billing services and advising the Chief of ITUSS on matters relating to the Billing System.
  • Overseeing the development, operations and maintenance of the Billing System by ensuring that appropriate procedures, controls systems and reporting structures are established and maintained in accordance with the regulations governing this activity;
  • Identify charges for billing co-located Agencies based on the services agreed in the MOU;
  • Preparing itemized lists of services showing the amount being charged and forward to Finance Section for their appropriate action;
  • Maintaining a filing system for bills received from UNHQ, UNLB, ET, and other services providers to ensure that all related correspondence and transactions are kept systematically for ease of reference;
  • Generate and maintain billing reports periodically and as required.
  • Verifying invoices received to ensure appropriate charges are made in line with services rendered;
  • Identifying shortcomings and overcharges should they become apparent and bringing them to the attention of the service provider and follow-up the resolution of various issues.
  • Provides support for the procurement of video-conferencing and telecommunications equipment and services in terms of undertaking technical evaluation of vendor proposals, performing testing and verification of equipment for ensuring technical compliance;
  • Monitor funds and obligations to ensure that adequate resources are allocated to cover the cost of utilities and other necessary inputs for video conference and other services.
  • Manage revenues generated from services rendered by verifying and approving payments and ensure accurate and timely processing and recovery of telephone charges from users.
  • Oversees the work of staff members and individual contractors across the six duty stations where Video Conference and Telephone Billing are being managed.
  • Supervise and conduct hands-on training and coaching and recommend other training programs for technical staff working in the Video Conference and Billing Team.
  • Support and operate other emergency communications capabilities in support of staff security, including providing a focal point for inter-agency emergency field communications, liaison, etc;
  • Ensure effective coordination with other UN agencies is maintained in order to strengthen inter-agency collaboration in the field of telecommunications and telephone billing services.
  • Provide technical support for rapid set-up and operation of communications infrastructure from ‘scratch’ in relation to local and wide area networks, video and telecommunications networks including visiting regional sites for technical reconnaissance missions. Monitor and keep abreast with new and innovative video conference and telecommunications technologies and see how they can be applied and used to enhance the Commission’s communication and functions;
  • Using charts and graphs and other appropriate tools to produce reports on the performance of the videoconference and billing systems including for trend analysis on the usage made on the systems. Interacts with other Unit Heads in the Section.
  • Performs other related duties as required.


Professionalism: Knowledge of ICT and ICT applications and good technical skills. Ability to perform a broad range of administrative functions, e.g., budget/work programme, human resources, database management , etc. Ability to apply knowledge of various United Nations administrative, financial and human resources rules and regulations in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be ‘clients ‘ and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.


High school diploma or equivalent. Technical training in telecommunications engineering. Certifications in professional fields related to the job description are of advantage.

Work Experience

Eight years of experience in telecommunications or related area.


Fluency in one of the working languages of the UN Secretariat, English or French, (both oral and written) is required; knowledge of the other is desirable. Knowledge of another UN official language is an advantage.

Assessment Method

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

– Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

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