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Service Engineer

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Hilton Hotel

Addis Ababa

Why limit yourself to ordinary when you can be extraordinary)

  • Provides an excellent working environment with ample opportunities for career development programs locally as well as internationally
  • A well-structured training and development opportunities to upgrade your skills and knowledge
  • Free access to Hilton University self-development site learning at your own pace
  • Fast tracked GM development opportunity
  • Special family and friends discounted rates at any Hilton Hotel or Resort around the world
  • 100% medical support for self and other attractive benefits programs locally as well as internationally

DEPARTMENT: Engineering

POSITION: Service Engineer

Job Number: HOTO3DW7

REQUIRED NO: 2 (Electrical & Mechanical Engineer)

As a Service Engineer, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing equipment to deliver an excellent Guest and Member experience. A Service Engineer will also be required to coordinate renovation projects. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Responsible for maintenance issues within the hotel
  • Perform daily checks around the hotel
  • Conduct lift emergency release procedures as required
  • Diagnose, maintain, and repair equipment within the hotel
  • Ensure good relationships are built with internal and external customers
  • Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
  • Develop, implement, and direct all maintenance programs
  • Develop, implement and manage energy conservation programs for the property to minimize expenses
  • Coordinate renovation activates, supervise contractor and subcontractors to ensure quality work is performed cost effectively
  • Perform special projects and other responsibilities as assigned
  • Responsible for the health and safety of the hotel
  • Ensure monthly safety inspections take place and employees are trained accordingly


  • knowledge of building management/engineering
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own
  • Previous experience in a supervision role
  • A passion for sales and target-based performance

Educational Qualifications

  • For the Mechanical Section to be a graduate in Mechanical Engineering field with 4 years’ experience out of which supervisor role is a advantageous
  • For the Electrical Section to be a graduate in Electrical Engineering field with 4 years’ experience out of which supervisor role is a advantageous
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