Manager, Customer Service

Dashen Bank S.O is pleased to announce the following vacancy.
Job Title: Manager, Customer Service

Place of Work: Under Wolita Soda District. Sawla and Werabe.

Salary: As per the attractive salary scale and benefit packages of the Bank

Required Qualification

  • A/B.A Degree in Accounting/Management/Economics/ related fields

Professional Experience

  • Relevant experience of 5 years for M.A holders & 7 years for B.A Degree holders

Job Summary

  • The Customer Service Manager plans, coordinates and supervises the activities of the units of the Branch. He/She Sets marketing targets and ensuring that they are met, crafts and implements strategies to expand business opportunities, proactively assesses the existing market and prevailing service demand, sells the Bank’s e-banking services orient customers on how to operate same and provides clarifications or elaborations about the products, ensures that customers are properly and efficiently served to enable the Branch conduct aggressive deposit mobilization and build its public image, ensures that international money transfer and foreign exchange services are delivered at the Branch., attracting new customers & retaining existing ones to ensure sustained profitability of the Bank.

Special Skill

  • Ability to Speak the local Language

Other requirement

  • Computer Literacy
  • Banking experience is advantageous

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