Contact us:
Job Expired

IT Support Officer – British Embassy

Job Overview

Please login with Candidate account to view more fields.
The British Embassy  is looking for qualified applicants for the following open position.

Job Title:  

IT Support Officer

Job Overview:                             

Job Type: Full Time

Salary: Company’s Scale

Place of Work: Addis Ababa,Ethiopia.

addisjobs app download now
addisjobs apps addisjobs apps

Job Position:                                

IT Support Officer


  • Carry out day-to-day IT support services within the British Embassy
  • Provide quality services in line with the business plan for the year
  • Manage standalone Computers
  • Manage user accounts (Create, Enable, Disable, transfer and remove User accounts)
  • Build and rebuild failed workstations.
  • Assist in the implementation of the IT Business Continuity Plan (BCP)
  • Liaise with UK service desks by escalating faults that cannot be resolved locally including logging, reporting and following up.
  • Co-ordinate telecommunication needs, landline, mobiles, internet.
  • Instruct IT users to raise their own faults through the ServiceNow Portal – in the event/incident that is unique to them and not a wider issue.
  • Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, and next due date for exchange – applies to PC UPSs and UPSs attached to servers.
  • Responsible for IT inventory – keep an up-to-date inventory of all IT equipment.
  • Assist in the management of the IP Phones, mobile phones, and Mobile lines both data and voice usage
  • Responsible for the proper distribution of mobile phones and their records.
  • Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy
  • Desk-side application support.
  • Desk-side user support/training / hand-holding.
  • SmartPhone configuration/assignments.
  • Internet connections and configurations.
  • Hardware moves and changes.
  • Manage Anti-virus.
  • Locally managed IT systems and laptops/Desktops/printers/scanners.
  • Local Networks, mobile phones, fax machines and video conferencing tools.
  • Crisis Equipment Management.

Job Requirement:                       



  • Degree/Diploma in Computer Science/Information Systems Management or related fields.


  • 3 or more years of relevant professional experience in IT support services.
  • Experience in user desktop support, in particular, Office 365 and cloud.
  • Experience in Microsoft Exchange/Outlook, Ms Teams.
  • Experience in structured cabling in particular CAT6, etc.


  • Good working knowledge of networking and PC infrastructure.

  How to Apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: Click Here

Deadline: 05, December , 2023.

  • This job has expired!
Company Information

Addis Events – Upcoming Events in Addis Ababa

upcoming events in Addis Ababa

Contact Us

Contact AddisJobs


Location: 22 In front of Golagul, Town Square Mall 7th. floor, Addis Ababa, Ethiopia





Jobs in Ethiopia

Find Ethiopia Jobs on Addis Jobs

About AddisJobs

AddisJobs is a popular Ethiopian Job searching website. Find Latest Ethiopian jobs, NGO Jobs in Ethiopia