Job Title:  

IT Support Officer

Job Overview:                             

Job Type: Full Time

Salary: Company’s Scale

Place of Work: Addis Ababa,Ethiopia.

Job Position:                                

IT Support Officer

Duties:

• Carry out day-to-day IT support services within the British Embassy
• Provide quality services in line with the business plan for the year
• Manage standalone Computers
• Manage user accounts (Create, Enable, Disable, transfer and remove User accounts)
• Build and rebuild failed workstations.
• Assist in the implementation of the IT Business Continuity Plan (BCP)
• Liaise with UK service desks by escalating faults that cannot be resolved locally including logging, reporting and following up.
• Co-ordinate telecommunication needs, landline, mobiles, internet.
• Instruct IT users to raise their own faults through the ServiceNow Portal – in the event/incident that is unique to them and not a wider issue.
• Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, and next due date for exchange – applies to PC UPSs and UPSs attached to servers.
• Responsible for IT inventory – keep an up-to-date inventory of all IT equipment.
• Assist in the management of the IP Phones, mobile phones, and Mobile lines both data and voice usage
• Responsible for the proper distribution of mobile phones and their records.
• Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy
• Desk-side application support.
• Desk-side user support/training / hand-holding.
• SmartPhone configuration/assignments.
• Internet connections and configurations.
• Hardware moves and changes.
• Manage Anti-virus.
• Locally managed IT systems and laptops/Desktops/printers/scanners.
• Local Networks, mobile phones, fax machines and video conferencing tools.
• Crisis Equipment Management.

Job Requirement:                       

Qualification:

Education: 

• Degree/Diploma in Computer Science/Information Systems Management or related fields.

Experience:

• 3 or more years of relevant professional experience in IT support services.
• Experience in user desktop support, in particular, Office 365 and cloud.
• Experience in Microsoft Exchange/Outlook, Ms Teams.
• Experience in structured cabling in particular CAT6, etc.

Skills:

• Good working knowledge of networking and PC infrastructure.

  How to Apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: Click Here

Deadline: 05, December , 2023.