ICT Officer (Roster), Addis Ababa, Ethiopia – UNOPS

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United Nations Office for Project Services (UNOPS) is looking for qualified applicants for the following open position

Job Title:

ICT Officer (Roster), Addis Ababa, Ethiopia – UNOPS

Job Requirement 

Background Information – Job-specific

Under the overall guidance of the direct supervision of the Head of Support Services, the Multi-Country Office ICT Officer is responsible for the information technology related services and functions to support UNOPS in managing its operations. The ICT Officer promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations. The Multi-Country Office ICT Officer will supervise staff of the ICT Unit. S/he works in close collaboration with the Programme, Operations and project teams in the Regional Office or Operations/Project Center and UNOPS HQ staff ensuring successful performance in ICT management.

Functional Responsibilities

  • Summary of Key Functions
  • ICT Management
  • Applications
  • Network Administration
  • Telecommunications
  • Supervisory responsibilities (applicable if supervising staff)
  • Knowledge building and knowledge sharing

1. Provides effective ICT management, focusing on achievement of the following results:

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  • Assessment and evaluation of information technology capacity and requirements of the office in terms of updating hardware and software to acceptable global levels. Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration.
    Contribution to the planning of global IT strategies and policies by representing the office and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available.
  • Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one’s control.
  • Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation.
  • Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition.
  • Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise

2. Identifies, introduces and maintains software applications, focusing on achievement of the following results:

Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction.
Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as tool for decision-making.
3. Provides efficient network administration, focusing on achievement of the following results:

Up to date with changes in the technology and availability in the area.
Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve global IT plan.
Manage and Monitor the performance of the network, internet and other resources and provide recommendations to improve the internet connectivity and network security.
Management and maintenance of equipment and applications associated with electronic mail system;
Maintenance of measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
4. Provides efficient telecommunications service, focusing on achievement of the following results:

Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.
Proactive maintenance of telecommunications equipment to avoid interruption of service.
5. Undertakes supervisory responsibilities (applicable if supervising staff), focusing on achievement of the following results:

Establishment of work plans, standards for performance evaluation, indicators for work progress and achievements, together with supervisee. Timely corrective actions to achieve objectives and deadlines.
Technical guidance and on-the-job training to ensure work standards are achieved in line with work objectives.
Assessment and recommendation of training needs to ensure skills are updated in accordance with relevant state of the art technology.

6. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

Organization of training for the operations/ projects staff on IT-related topics to ensure personnel have sufficient ICT knowledge to perform their primary functions.
Advice to management, clients and colleagues on subject matter expertise
Sound contributions to knowledge networks and communities of practice.
Synthesis of lessons learnt and best practices in IT
Impact of Results

The key results have an impact on the overall efficiency of the country office in ICT management, technical stability and reliability of the installed systems and success in introduction and implementation of ICT strategies and policies. Appropriate delivery of services ensures client satisfaction and enhances credibility of UNOPS as an effective and efficient organization in the ICT sector.

Functional competencies

  • Knowledge Management and Learning
  • Shares knowledge and experience and contributes to practice areas
  • Develops deep understanding in ICT Management
  • Promotes learning environment in the office
  • Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills
  • Development and Operational Effectiveness
  • Keen ability to apply theoretical and technical skills. dBBiKxg DmW5B7
  • Good communication skills for explaining technical subject to users with different levels of technical literacy and understanding user requirements described in layman’s term.
  • Good interpersonal skills for building alliances and client services.
  • Ability to lead implementation of new systems (business side), and affect staff behavioral/ attitudinal change
  • Management and Leadership
  • Focuses on impact and result for the client and responds positively to feedback
  • Leads teams effectively and shows conflict resolution skills
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with clients and external actors
  • Remains calm, in control and good humored even under pressure
  • Demonstrates openness to change and ability to manage complexities
  • Education/Experience/Language requirements

Education


  • A first University degree (Bachelor’s) in Computer Science, Engineering, Information Science, Information Management or related discipline is required.
  • An advanced university degree (Master’s) in Computer Science, Engineering, Information Science, Information Management or related discipline with 2 years of work experience is an added advantage.

Experience

  • Two (2) years of relevant experience with a combination with a Bachelors Degree in the field of information technology and/or telecommunication and systems, preferably in an international development environment.
  • Master’s Degree is an added advantage.
  • Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage. Skills

Information Technology – Information technology ( 2 years) – required

  • Information Technology – Troubleshooting ( 2 years) – required
  • Information Technology – Client/Support Services ( 2 years)
  • Information Technology – Networking and Security – (Optional)
  • Information Technology – Cisco LAN/WAN Management (Optional)
  • Information Technology – MS Office (Optional)
  • Information Technology – Google Suite applications (Optional)
  • Information Technology – Operating System :Windows Variant (Server 2003, Server 2008) (Optional)
  • Information Technology – IS Disaster Recovery (Optional)
  • Information Technology – Windows Server (Optional)
  • Information Technology – Information Security (Optional)
  • Certifications Professional certification Such as Cisco CCNA or Microsoft certification is desirable.

Language requirements

  • Fluency in spoken and written English is required.
  • Fluency in the local language (Amharic) is required
  • Knowledge of another official UN language is an asset.

Competencies

  • Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
  • Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
  • Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
  • Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
  • Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
  • Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
  • Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
  • Contract type, level and duration

Contract Type: Local Individual Contractual Agreement
Contract Level: LICA-8
Contract Duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’
For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peace building, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information – Rosters

At the United Nations Office for Project Services (UNOPS), we strive for excellence! We work in challenging environments around the world and we best serve people in need by being able to fill business critical roles very quickly.

In order to strengthen our capacity to meet our future needs for new colleagues, UNOPS has an ambitious and proactive recruitment approach: the Rosters. For business critical roles, we establish rosters which are pools of assessed candidates who can be recruited in an efficient manner once a vacancy arises. Roster members will be considered first for external vacancies. As a member you will remain on the roster for a duration of up to 3 years.

UNOPS is looking for candidates who are internationally mobile and who could accept a job offer from us within the next 12 to 18 months.

Further information about UNOPS and its international activities can be found here and information about Rosters can be found here.
Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.

UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

How To Apply

For more details about the ICA contractual modality, please follow this link:https://unjobs.org/vacancies/1648145885766

Closing Date:4 April, 2022

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