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ICT Associate

Job Overview

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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Background Information – UNOPS

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner. Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity. Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peace building contexts, always satisfying or surpassing partner expectations. We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.

Background Information – Job-specific

The UNOPS Ethiopia office has in the recent past signed MOUs with Government Ministries and other UNagencies to implement projects on Infrastructure, Procurement and Human Resources Management. In order to efficiently and effectively serv its partners, the UNOPS Ethiopia office is in need of an experienced ICT Associate. The ICT Associate will work under the direct supervision of the Support Services Officer in Ethiopia. S/he will be responsible for the efficient and effective ICT management and support to the Ethiopia Project Center (ETPC). In the discharge of her/his duties, the ICT Associate liaises with UNOPS ICT services at Head Quarter level in order to ensure best support.

Functional Responsibilities

Summary of Key Functions:

  • Implementation of ICT and operational strategies
  • Supervisory responsibilities (if applicable)
  • ICT management and administration
  • Network administration
  • Telecommunications and web management services
  • Support to knowledge building and knowledge sharing

1. Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:

  • Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
  • Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.

2.Undertakes supervisory responsibilities (if applicable), focusing on achievement of the following results:

  • Establishment of work plans, standards for performance evaluation, indicators for work progress and achievements, together with supervisee. Timely corrective actions to achieve objectives and deadlines.
  • Provision of technical guidance and on-the-job training to ensure work standards are achieved in line with work objectives.
  • Recommendation of training needs for supervisee to ensure skills are updated in accordance with relevant technological state of the art.

3.Ensures efficient and effective ICT management and administration, focusing on achievement of the following results:

  • Participation in the development of ICT standards and strategies.
  • Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
  • Interaction with HQ and ICT staff from other UN agencies in the area to share and exchange information and expertise on applications and tools.
  • Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
  • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
  • Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
  • Supervision of information and communication services of the Regional Office/Projects Centre
  • Advice on project implementation on all activities involving ICT;
  • Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from ICT Development staff as required;
  • Liaison with UNOPS Headquarters, Decentralized Offices and project offices to determine hardware and software requirements;
  • Leader of information technology and systems planning exercises undertaken in the office, representing the office in those undertaken throughout UNOPS;
  • Acting as UNOPS’ liaison with the local UN partner agencies on issues relating to UNOPS ICT;
  • Advice on procurement process related to hardware and software and establishment and maintenance of a roster of potential suppliers.
  • Active networking with clients on how to address and improve mutually common areas of concern

4.Ensures efficient network administration, focusing on achievement of the following results:

  • Maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files;
  • Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system;
  • Management and maintenance of equipment and applications associated with electronic mail system;
  • Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
  • Trouble-shooting and monitoring of network problems. Proper security to the LAN by stringent management of the Firewall.Ensure that the UNOPS desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
  • Response to user needs and questions regarding network access.
  • Maintenance of up-to-date parameters of information for the network clients and electronic mail.
  • Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
  • Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
  • Maintenance of video conference applications and PABX operations;

5. Ensures efficient and functioning telecommunications system and web management services, focusing on achievement of the following results:

  • Proactive maintenance on telecom system to avoid disruption of service;
  • Performance of minor repairs on hardware equipment, as required;
  • Receipt, testing and installation of telecommunications hardware
  • Support to the maintenance of the Regional Office website and Intranet

6.Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

  • Staff training and support on hardware familiarization and maintenance; software applications, file management/maintenance and LAN/WAN systems;
  • Advice to management, clients and colleagues on subject matter expertise.

7. Impact of Results

The key results have an impact on the execution of the ICT management in the Regional Office/Operations or Projects Centre in terms of quality and accuracy of work completed. Timely updating and implementation of software/hardware, punctual and accurate information, and client-oriented approach enhances UNOPS capability as an efficient and first-class service provider.

8. Perform other duties as assigned by Head of Support Services.


UNOPS Core Values/Competencies

  • Integrity
  • Professionalism
  • Respect for Diversity
  • Commitment to continuous Learning
  • Accountability
  • Planning and Organizing
  • Results orientation
  • Communications skills
  • Teamwork skills
  • Client orientation
  • Creativity and innovation
  • Technological awareness

Functional Competencies

Knowledge Management and Learning

  • Shares knowledge and experience
  • Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills

Development and Operational Effectiveness

  • Ability to perform a variety of specialized ICT tasks
  • Good knowledge of UNOPS ICT rules and regulations and protocols
  • Good working knowledge of hardware/software, Microsoft Active Directory, Exchange 2000/2003, Windows 2003, Windows XP, Office 2003 and/or newer versions and Veritas backup
  • Familiarity with UNOPS’ configuration of PeopleSoft (ATLAS) highly desirable.

Leadership and Self-Management

  • Focuses on result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Remains calm, in control and good humored even under pressure
  • Keen sense of ethics and integrity in dealing with clients and service providers.
  • Meets timeline for delivery of products and services to clients
  • Results-based and client services oriented

Education/Experience/Language requirements

Education:- Secondary education required, Diploma or University Degree, preferably in information sciences,computer sciences or engineering desirable.

Experience:- 5 to 7 years of progressively responsible, job related experience in working in the field of information technology and/or telecommunications and systems, preferably in an international environment. Experience in the usage of computers and office software packages (MS Office 2003 and/or newer versions) and knowledge of spreadsheet and database packages, Experience in handling of web-based management systems. Database management; web applications technology and technology training experience.

Language:-Fluency in written and oral English. Knowledge of second UN working language desirable.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time (CET)
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • For staff positions UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

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