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Contact Center Agent – Dashen Bank

Job Overview

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Dashen Bank is looking for qualified applicants for the following open position.

Job Title:  

Contact Center Agent

Job Overview:                             

Job Type: Full Time

Salary: Company’s Scale

Place of Work: Addis Ababa,Ethiopia.

Job Position:                                

Contact Center Agent

Job Requirement:                       



  • BA/Bsc Degree in Economics, Business Administration, Management, Marketing Management,Computer Science, IT, Information Systems and/or related fields.


  • Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.


  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
  • Creativity and innovation skills.
  • Action oriented.
  • Quality focus and attention to detail.
  • Professionalism and integrity in line with Dashen Bank values.
  • Good oral and written communication skills.
  • Critical and analytical thinking and problem solving skills.
  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
  • Good customer relationship management skills (internal and external customers)
  • Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
  • Knowledge of customer relationship and service quality management.
  • Good understanding of customer care service standards or benchmarks.
  • knowledge of Banking product and services.
  • Knowledge of customer relationship and service quality management.
  • Knowledge and experience in modern sales and marketing practices in financial services industry.
  • Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
  • Project management skills.

  How to Apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: Click Here

Deadline: 22, November,2023.


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