Dashen Bank is looking for qualified applicants for the following open position.

Job Title:  

Contact Center Agent

Job Overview:                             

Job Type: Full Time

Salary: Company’s Scale

Place of Work: Addis Ababa,Ethiopia.

Job Position:                                

Contact Center Agent

Job Requirement:                       

Qualification:

Education: 

• BA/Bsc Degree in Economics, Business Administration, Management, Marketing Management,Computer Science, IT, Information Systems and/or related fields.

Experience:

• Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.

Skills:

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
• Knowledge of customer relationship and service quality management.
• Good understanding of customer care service standards or benchmarks.
• knowledge of Banking product and services.
• Knowledge of customer relationship and service quality management.
• Knowledge and experience in modern sales and marketing practices in financial services industry.
• Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
• Project management skills.

  How to Apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: Click Here

Deadline: 22, November,2023.

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