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Computer Management Assistant LAN/Helpdesk Job at US Embassy Ethiopia

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The U.S. Mission in Addis Ababa, Ethiopia is seeking eligible and qualified applicants for the position of Computer Management Assistant (LAN/Helpdesk)


U.S. Mission                                      Addis Ababa, Ethiopia

Announcement Number:             Addis Ababa-2018-021

Position Title:                                    Computer Management Assistant (LAN/Helpdesk)

Opening Period:                               May 22, 2018 – June 5, 2018

Series/Grade:                                   LE-1805, FSN- 08

Salary:                                                  (USD) 12,133 – (USD) 21,829 per year

FS is 06.  Actual FS salary determined by Washington D.C.

For More Info:                                   Human Resources Office: (POC-Fitsume Letta)

E-mail Address:

or by Phone: +251-11-130-60-00 Ext: 6383

Who May Apply:                              All Interested Applicants /All Sources

Security Clearance Required:     Local Security Certification or a Public Trust Security Clearance will be required if offered the job. No security clearance information is necessary at the time of application.

Duration Appointment:                Indefinite (subject to successful completion of a probationary period)

Marketing Statement:                   We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.  (

Summary:                                           The U.S. Mission in Addis Ababa, Ethiopia is seeking eligible and qualified applicants for the position of Computer Management Assistant (LAN/Helpdesk) within Information Resource Management (IRM).

Work schedule:                                Full Time (40 hours per week)

Start date:                                          The candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:                     No Supervisory Duties

Duties:                                              Under the direct supervision of the Deputy Information Systems Officer (ISO), serves as the Customer Service Center’s (CSC) Information Resource Management (IRM) representative, and as the administrative and technical manager of post’s mobile programs; filling one of the two roles on a weekly rotation.  As IRM’s representative on the CSC, facilitates in-person and email requests by providing tier-1 helpdesk support and technical direction to customers.  Oversees all IRM myServices requests, including the creation and tracking of requests, providing daily ticket request status reports to IRM, as well as following-up on requests to ensure timely action is being taken.  Provides IRM related check-in and check-out assistance to the Mission’s new arrivals and departees.

When serving as the mobile program’s administrative and technical manager: maintains inventory, configures, and issues all mobile devices to include iPads, iPhones, Blackberries, IronKeys, RSA hard tokens, laptops, and any other mobile devices.  Serves as point of contact for all mobile related questions and advises on areas of improvement and growth for post’s mobile program. Position has no supervisory responsibility.

Qualifications and Evaluations

EDUCATION:   Bachelor degree in Computer and/or Electrical Engineering. Computer Science, Management Information Systems, or Information Technology is required.


EXPERIENCE:  Minimum of three years’ customer service experience of which minimum two years responsible experience in complex PC, Local Area Network (LAN) and Wide Area Network (WAN) environments is required.

JOB KNOWLEDGE: Familiarity with systems analysis and basics of LAN/WANs.  Working knowledge of Department of State standard computer systems, their operations and regulations regarding their use and support and advanced knowledge of Microsoft application suite.


LANGUAGE:  English and Amharic Level 3 reading/writing/speaking are required.  (English Language proficiency will be tested.)

SKILLS AND ABILITIES:  Be able to maintain all LAN components, including operating systems, applications and utilities software, cabling, hardware such as network switches, PCs, printers, scanners, digital senders, card readers, hard disks, various interface cards, etc. Ability to lift moderately heavy equipment is required. (This may be tested)

QUALIFICATIONS:  All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

If an applicant with a disability needs assistance with the application and/or hiring process, including any applicable tests or interview, Please call or e-mail by the following address below;
Phone: +251111306184


BENEFITS:  Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Addis Ababa/Ethiopia may receive a compensation package that could include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


(1)          AEFM / USEFM who is a preference-eligible U.S. Veteran*

(2)          AEFM / USEFM

(3)          FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link:


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