Computer Management Assistant Job at USAID Ethiopia

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking applications from qualified persons to provide personal services under contract as described in this solicitation.

GENERAL INFORMATION
1. SOLICITATION NO.: 13/17
2. ISSUANCE DATE: September 20, 2017
3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: October 4, 2017 before and/or on 5:00 PM (Ethiopian local time)
4. POSITION TITLE: Computer Management Assistant
5. NUMBER OF POSITIONS: Two
6. MARKET VALUE: FSN 08 – $11,886. – $21,390 per annum In accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/ Ethiopia. Final compensation will be negotiated within the listed market value.
7.PERIOD OF PERFORMANCE: 5 YEARS
8. PLACE OF PERFORMANCE: US EMBASSY, ENTOTO ROAD
9. SECURITY LEVEL REQUIRED: RSO CERTIFICATION
10. STATEMENT OF DUTIES

1. General Statement of Purpose of the Contract: Within the Executive Office of USAID/Ethiopia,
and two associated offices of USAID/USAU and USAID/Djibouti, the Executive Office’s
Information Technology (IT) team is responsible for providing computer network operations and
support for Mission’s approximately 250 staff. The position assists with the oversight and daily customer support of 250 staff using 20 network multi-function printers, 20 desktop printers, over 250 personal computers, mobile devices, including, but not limited to, iPhones, iPads, temporary duty phones, laptops, personal recovery devices, a server room with 10 servers, network switches, firewalls, a tape backup system, routers and 200+ Server-Based Computing (SBC) hard and soft tokens. Equipment is managed in the Embassy compound with se
veral kilometers of fiber optic and unshielded twisted pair cabling covering multiple floors and buildings connecting to AIDNet through a local internet service provider and a backup link through a State Department managed satellite. The Computer Management Assistant will ensure EXO/IT support for the full life cycle of the Mission’s information technology needs. The Computer Management Assistant will identify concerns and inconsistencies, support analysis and problem solving to resolve IT issues to improve IT practices, ensure improved consistency support for all offices, escalating any unresolved issues to the Supervisory Information Management Specialist (Systems Manager), as appropriate. As a partner in the IT function, the Computer Management Assistant will provide guidance and interpretation to all offices and ensure best practices within the EXO/IT team. The Computer
Management Assistant will both develop and maintain in-depth knowledge of Agency and Mission requirements, ensure personal organization and time management at work, collaborate with team
and offices in all IT areas, and the efficiently track and maintain assigned work processes from start
to completion. The IT Assistant will ensure that information technology issues within team(s)/offices are facilitated to resolution and will maintain accurate and complete IT documentation and tracking records, providing regularly audits to both paper and electronic files, as appropriate.
2. Supervisory relationship: The Computer Management Assistant will not directly supervise employees.
3. Supervisory Controls: The incumbent directly reports to the Supervisory Information Management Specialist (Systems Manager)
. The incumbent must use sound judgement to effectively carry out all the daily functions of the position.
11. AREA OF CONSIDERATION: All qualified applicants.
12. PHYSICAL DEMANDS: The work requested does not involve undue physical demands.
13. POINT OF CONTACT: addisusaidjobs@usaid.gov ;Fekadu Tamirate at Ftamirate@usaid.gov

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION EDUCATION: At least two years of full-time post
-secondary study (or the equivalent hours spread across a part
-time study period) at a college
or university and Computer Science, Information Science,
Computer/Electronics Engineering, or other related subject.
EXPERIENCE : At least three years of work experience in providing application and hardware support
in Networked Computer systems environment that includes maintaining and troubleshooting of Windows
2003 based servers, desktop computers, printers, UPSs, telephone systems as well LAN and Wan systems.

KNOWLEDGE, SKILLS AND ABLITIES: A basic understanding of USAID policies, procedures,
internal controls and reporting requirements. This position also requires knowledge of computer systems
management sufficient to assure t
he continued effective operation of a computer installation designed to
provide automation support to the USAID Mission. The incumbent must have ability to relate proposed
projects and priorities to the capabilities and limitations of the computer system and components to
determine capability to meet support requirements. Ability to articulate system requirements to managers
in order to secure support of computer and automation program and to maximize opportunities for
automation. Ability to balance workloa
d demands between the central system and individual user
requirements.
LANGUAGE: Level IV (fluent) in English and Amharic. English will be tested.
III. EVALUATION AND SELECTION FACTORS

IV.
LIST OF REQUIRED FORMS FOR PSC HIRES
Once the Contracting Officer (CO) informs the successful Applicant about being selected for a contract
award, the CO will provide the successful Applicant instructions about how to complete and submit the
following forms.
1.Medical History and Examination Form (Department of State Forms)
2.Finger Print Card (FD-258)

V. BENEFITS/ALLOWANCES
As a matter of policy, and as appropriate, a PSC is normally authorized in accordance with Mission policy
and local labor law.
VI. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs
USAID regulations and policies governing
CCN PSC
awards are available at these sources:
1.USAID Acquisition Regulation (AIDAR), Appendix J, “Direct USAID Contracts With a
Cooperating Country National and with a Third Country National for
Personal Services Abroad,” including contract clause
“General Provisions,” available at
https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf.
2. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms.
3. Acquisition & Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for Personal
Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs.
4.Ethical Conduct.
By the acceptance of a USAID personal services contract as an
individual, the contractor will be acknowledging receipt of the “
Standards of Ethical Conduct for Employees of the
Executive Branch,” available from the U.S. Office of Government Ethics, in accordance with
General Provision 2 and 5 CFR 2635
. See https://www.oge.gov/web/oge.nsf/OGE%20Regulations

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