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Call Center Operator/Agent

Job Overview

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Catholic Relief Services’ (CRS) is looking for qualified applicants for the following open position:

Call Center Operator/Agent

Job Overview

  • Terms of Employment: Definite period for 6 Month
  • Place of Work:CRS/Addis Ababa Office

Job Title:

Call center Operator/Agent 3 (1 Amharic Speaker,1 Affan Oromo Speaker & 1 Tigrigna Speaker)

Job Requirement

Reports To:Senior project Office –Accountability

Purpose of the Position:

As a member of CRS Ethiopia ,Meal team ,You  will be in charge of serving clients who are making a call to Catholic Relief Service /Ethiopia (CRS/Ethiopia ) call Center to Seek information /feedback and report complaint related to the CRS/Ethiopia programming and staff conduct ,and overall Program Operation. As a call agent you will register feedback, Communicate records on time ,and support effective and efficient Call center as part of the Catholic Relief Services  (CRS)Mission of serving the poor and vulnerable .

Typical Background ,Experience & Requirements:

Education and Experience

  • BA/College diploma in social Science or natural science
  • 2 Years relevant experience for BA or 4 Years relevant experience for College Diploma
  • Experience working in call agent Center Especially with NGOS
  • Experience with typing/word Processing ,data entry into online database and forms, and working with various hotline office equipment (Computer, Microphone ,Headphone , etc)
  • Experience in Ms Office Package(Excel, Word ,PowerPoint ,Visio )and information management systems ,proficient in Word 

Personal Skill

  • Good time management skills with ability to work on multiple tasks
  • Strong Customer service orientation wit good communication and interpersonal skills
  • Proactive ,resourceful, Solution oriented and results Oriented

Required /Desired Foreign and local language

  • English Speaking and writing skill
  • Amharic ,Affan Oromo ,Tigrigna

Specific Job Responsibilities

Please Visit fro the detailed qualifications and experiences required for this Position

Agency-Wide Competencies (For all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results

*Trusting Relationship *Professional

Growth *Partnership *Accountability


How to Apply

Please Visit to fill a form and attach your up to date CV and application letter .You will be Contacted only if selected for written exam/interview .Phone Solicitations can’t be accepted .These job Opportunities are open to Ethiopian Nationals only.

CRS requires its staff to treat all people with dignity & respect & to actively prevent harassment, abuse ,exploitation, & Human trafficking .

**Qualified women & Person with disability are highly encouraged to apply**

Deadline :May 31,2021

  • This job has expired!
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