Branch Manager – Grade I – Bank of Abyssinia (BOA)
Job Overview
Bank of Abyssinia (BOA) is looking for qualified applicants for the following open positions.
Job Title:
Branch Manager – Grade I
Job Overview:
Job Type: Full Time
Salary: Company’s Scale.
Place of Work: Silte, Ethiopia.
Job Position:
Branch Manager – Grade I
Duties:
- Develop Branch plans (such as operational plans, marketing plans, and sales plans) and objectives and, lead & evaluate their implementation.
- Coordinate and manage the overall banking operation activities in the branch.
- Prepare the Branch’s budget and track its implementation,
- Represent the Branch,
- Ensure effective and proper utilization of resources;
- Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
- Coach and mentor employees within the branch toward effective career development,
- Sets goals, objectives, performance standards and signs an agreement with performers, and evaluates the periodic performance of subordinates,
- Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,
- Manage disciplinary concerns of the Branch’s staff.
- Ensures customer queries and complaints are properly handled;
- Facilitate efficient and high-quality service to customers;
- Manage and maintain positive relationships with customers and staff;
- Promote new and existing banks products, services and digital banking to customers;
- Enhance the bank’s image through pro-active handling of customers and maximizes their satisfaction;
- Ensures that all performers comply with regulatory standards, the bank’s policies, procedures and code of conduct;
- Ensure the fulfillment of overall tasks that have been given to execute customer-focused service in the process;
- Adhere strictly to compliance and operational risk controls in accordance with the banks and regulatory standards and policies;
- Ensure that tasks are completed to the agreed standards within the agreed delivery time;
- Plan, coached, manage and coordinate the overall branch management;
- Enhance the Branch’s competitive position;
- Perform regular assessment of all branch–related work practices;
- Support Branch staff in developing, managing, and growing customer relationships;
- Ensure compliance and monitoring is in place in accordance with rules, regulations, and standards;
- Set team objectives, goals, and performance standards and facilitate team’s alignment and goal cascading;
- Adhere strictly to compliance and operational risk controls in accordance with the banks and regulatory standards and policies;
- Ensure that tasks are completed to the agreed standards within the agreed delivery time;
- Plan, coached, manage and coordinate the overall branch management;
- Work closely with the branch teams in annual plan development and implementation;
- Enhance the Branch’s competitive position;
- Review and consolidate Branch budgets;
- Perform regular assessment of all branch–related work practices;
- Evaluate annual plans, such as operational plans, marketing plans and sales plans…
- Support Branch staff in developing, managing, and growing customer relationships;
- Ensure compliance and monitoring is in place in accordance with rules, regulations, and standards;
- Creates a conducive work environment for the customers and staff;
- Check and approve balance confirmation;
- Motivates all branch staff to deliver high-quality service;
- Implement the designed strategy for business growth, operational excellence, and digitalization;
- Represent the Branch in social and official affairs and handle correspondences;
- Ensure all documents related to credit and international banking are properly and timely forwarded to the respective departments;
- Coordinate the marketing efforts of the branch;
- Perform other duties assigned by appropriately instituted Supervisory Management.
Job Requirement:
Qualification:
Education:
- MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.
Experience:
- 6/8 years of banking experience
- Experience in a supervisory role is advantageous
How to apply
Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: https://fa-enhf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/2618/apply/email
Deadline: 17, December, 2022.
- Total Jobs 77 Jobs
- Location Addis Ababa