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Branch Manager – Grade I – Bank of Abyssinia (BOA)

Job Overview

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Bank of Abyssinia (BOA) is looking for qualified applicants for the following open positions.

Job Title: 

Branch Manager – Grade I

Job Overview:                             

Job Type: Full Time

Salary: Company’s Scale.

Place of Work: Silte, Ethiopia.

Job Position:                                

Branch Manager – Grade I

Duties:        

  • Develop Branch plans (such as operational plans, marketing plans, and sales plans) and objectives and, lead & evaluate their implementation.
  • Coordinate and manage the overall banking operation activities in the branch.
  • Prepare the Branch’s budget and track its implementation,
  • Represent the Branch,
  • Ensure effective and proper utilization of resources;
  • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
  • Coach and mentor employees within the branch toward effective career development,
  • Sets goals, objectives, performance standards and signs an agreement with performers, and evaluates the periodic performance of subordinates,
  • Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,
  • Manage disciplinary concerns of the Branch’s staff.
  • Ensures customer queries and complaints are properly handled;
  • Facilitate efficient and high-quality service to customers;
  • Manage and maintain positive relationships with customers and staff;
  • Promote new and existing banks products, services and digital banking to customers;
  • Enhance the bank’s image through pro-active handling of customers and maximizes their satisfaction;
  • Ensures that all performers comply with regulatory standards, the bank’s policies, procedures and code of conduct;
  • Ensure the fulfillment of overall tasks that have been given to execute customer-focused service in the process;
  • Adhere strictly to compliance and operational risk controls in accordance with the banks and regulatory standards and policies;
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time;
  • Plan, coached, manage and coordinate the overall branch management;
  • Enhance the Branch’s competitive position;
  • Perform regular assessment of all branch–related work practices;
  • Support Branch staff in developing, managing, and growing customer relationships;
  • Ensure compliance and monitoring is in place in accordance with rules, regulations, and standards;
  • Set team objectives, goals, and performance standards and facilitate team’s alignment and goal cascading;
  • Adhere strictly to compliance and operational risk controls in accordance with the banks and regulatory standards and policies;
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time;
  • Plan, coached, manage and coordinate the overall branch management;
  • Work closely with the branch teams in annual plan development and implementation;
  • Enhance the Branch’s competitive position;
  • Review and consolidate Branch budgets;
  • Perform regular assessment of all branch–related work practices;
  • Evaluate annual plans, such as operational plans, marketing plans and sales plans…
  • Support Branch staff in developing, managing, and growing customer relationships;
  • Ensure compliance and monitoring is in place in accordance with rules, regulations, and standards;
  • Creates a conducive work environment for the customers and staff;
  • Check and approve balance confirmation;
  • Motivates all branch staff to deliver high-quality service;
  • Implement the designed strategy for business growth, operational excellence, and digitalization;
  • Represent the Branch in social and official affairs and handle correspondences;
  • Ensure all documents related to credit and international banking are properly and timely forwarded to the respective departments;
  • Coordinate the marketing efforts of the branch;
  • Perform other duties assigned by appropriately instituted Supervisory Management.

Job Requirement:                       

Qualification:

Education: 

  • MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.

Experience:

  • 6/8 years of banking experience
  • Experience in a supervisory role is advantageous

                                                   How to apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: https://fa-enhf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/2618/apply/email

Deadline: 17, December, 2022.

  • This job has expired!
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